EMERGENCY EVENT AND PROFESSIONAL MONITORING TERMS OF SERVICE

Effective Date: 6 November 2025

See current version of the Ring Terms of Service here.

1. ENTIRE AGREEMENT

These Emergency Event and Professional Monitoring Terms of Service (“Emergency Event Terms”) govern your use of Ring’s Emergency Event Solutions (defined below) and are incorporated into and form a part of the Agreement (as defined in the Ring Terms of Service) between Ring and you. “Emergency Event Solutions” mean, collectively, any Ring Offerings used to provide emergency event notifications or services (e.g., Ring Alarm, Alarm Calls) . Capitalized terms used but not defined in these Emergency Event Terms have the meanings given to them in the Ring Terms of Service. In the event of any conflict between these Emergency Event Terms and the Ring Terms of Service, these Emergency Event Terms will control with respect to the Emergency Event Solutions to the extent of the conflict.

2. GENERAL

Emergency Event Solutions are intended to assist with the detection and notification of emergency events (such as unauthorized intrusions) (“Emergency Events”), as opposed to preventing or eliminating occurrences of Emergency Events. Emergency Event Solutions are not: (1) able to detect all possible Emergency Events; or (2) responsible for preventing harm such as death or injury. In all cases, directly contact emergency responders (e.g., 999) immediately if you encounter any Emergency Event.

3. REGISTERED ADDRESS AND CONTACT INFORMATION

In order to activate certain Emergency Event Solutions (including Alarm Calls), you must complete all setup steps in your Ring account and you must accurately provide all information required by Ring, such as the address at which you are using the service (“Registered Address”), your contact information, and your emergency contacts. You agree to keep your Registered Address, contact information, emergency contacts and all other required information up-to-date at all times.

If you identify any emergency contacts in your account, you assert and agree that your emergency contacts are authorized and have accepted to act on your behalf, including verifying or canceling Emergency Event alerts, and that Ring may contact your emergency contacts about Alarm Calls.

4. USE OF COMMUNICATIONS

Please see Ring’s Privacy Notice for information regarding the collection and use of personal information collected through your Emergency Event Solutions (e.g., videos, images, and audio), or to which Ring has access as a result of you, your emergency contact, or any other person contacting Ring (e.g., by telephone to report an emergency or other event). You agree that Ring may contact you for any purpose relating to the Agreement, and that contact may be made using any method, including telephone calls, automatic telephone dialing systems, or text or email messages sent to your enabled wireless device. Communications between you (or your emergency contacts) and Ring may be recorded.

5. ELIGIBLE LOCATIONS FOR EMERGENCY EVENT SOLUTIONS

If your Registered Address is residential, you may only use the Emergency Event Solutions at the following location types: a single-family residence or a single unit within a multi-family residence (such as an individual apartment). Unless otherwise explicitly disclosed in the technical specifications for the relevant Ring Offering, Emergency Event Solutions should not be used to satisfy requirements regarding fire alarm or other safety code regulations.

6. RISK OF LOSS AND INSURANCE COVERAGE; LIMITATION OF LIABILITY

You should protect against any risk of loss with the appropriate insurance coverage, and you are responsible for obtaining all insurance coverage you believe is necessary.

Any dispute or claim arising from or relating to this Emergency Event Terms of Service or the Emergency Event Solutions is subject to the Ring Terms of Service.

7. STATE LICENSURE AND ADDRESS FOR RING

The following is a list of licenses maintained by Ring, along with Ring’s address in the event you need to contact Ring:

Ring Protect Inc., 12515 Cerise Ave, Hawthorne, CA 90250