EMERGENCY EVENT AND PROFESSIONAL MONITORING TERMS OF SERVICE

See current version of the Ring Terms of Service here. 

1. ENTIRE AGREEMENT

These Emergency Event and Professional Monitoring Terms of Service (“Emergency Event Terms”) govern your use of Ring’s Emergency Event Solutions (defined below) and are incorporated into and form a part of the Agreement (as defined in the Ring Terms of Service) between Ring and you. “Emergency Event Solutions” mean, collectively, any Ring Offerings used to provide emergency event notifications or services (e.g., Ring Alarm, Alarm Calls)including Professional Protection Services. “Professional Protection Services” (including Guard Response) are additionally activated professional monitoring services that have the ability to request dispatch from emergency responders under certain circumstances. Capitalized terms used but not defined in these Emergency Event Terms have the meanings given to them in the Ring Terms of Service. In the event of any conflict between these Emergency Event Terms and the Ring Terms of Service, these Emergency Event Terms will control with respect to the Emergency Event Solutions to the extent of the conflict.

2. GENERAL

Emergency Event Solutions are intended to assist with the detection and notification of emergency events (such as unauthorized intrusions) (“Emergency Events”), as opposed to preventing or eliminating occurrences of Emergency Events. Emergency Event Solutions are not: (1) able to detect all possible Emergency Events; or (2) responsible for preventing harm such as death or injury. In all cases, directly contact emergency responders (e.g., 999) immediately if you encounter any Emergency Event.

If you have activated Professional Protection Services, we may request dispatch of emergency responders in response to Emergency Events under some circumstances, but our request is not guaranteed to result in the dispatch of emergency services, and Ring does not have the ability to directly dispatch emergency services to your home. Any customer service and any customer support offered or provided by Ring does not constitute: (a) a 999 or any other emergency alert or support service provided by governmental authorities, including law enforcement; (b) a dispatch center or dispatch service; or (c) an emergency service provider.

If Ring requests dispatch of emergency services, then the applicable law, policies of local law enforcement agencies and other governmental bodies, and availability of local resources may impact the emergency response or Professional Protection Services you receive. For example, certain law enforcement agencies may require audio, video, or human verification of a crime in progress before dispatching an officer, and law enforcement agency response times may vary by jurisdiction based on local policies, priorities, and available resources. You release Ring from all liability for any loss arising from delay, refusal, or failure of emergency responders to dispatch to your Registered Address.

IMPORTANT: YOUR PROFESSIONAL PROTECTION SERVICE WILL NOT REQUEST DISPATCH FROM EMERGENCY RESPONDERS IF:
(1) YOU HAVE NOT COMPLETED SETUP FOR OR ACTIVATED YOUR PROFESSIONAL PROTECTION SERVICE;
(2) WE ARE UNABLE TO VERIFY YOUR REGISTERED ADDRESS; AND/OR
(3) YOU ARE WITHIN YOUR TEST PERIOD (DEFINED BELOW).

3. REGISTERED ADDRESS AND CONTACT INFORMATION

In order to activate certain Emergency Event Solutions (including Alarm Calls), you must complete all setup steps in your Ring account and you must accurately provide all information required by Ring, such as the address at which you are using the service (“Registered Address”), your contact information, and your emergency contacts. You agree to keep your Registered Address, contact information, emergency contacts and all other required information up-to-date at all times.

If you identify any emergency contacts in your account, you assert and agree that your emergency contacts are authorized and have accepted to act on your behalf, including verifying or canceling Emergency Event alerts, and that Ring may contact your emergency contacts about Alarm Calls and Professional Protection Services.

4. USE OF COMMUNICATIONS

Please see Ring’s Privacy Notice for information regarding the collection and use of personal information collected through your Emergency Event Solutions (e.g., videos, images, and audio), or to which Ring has access as a result of you, your emergency contact, or any other person contacting Ring (e.g., by telephone to report an emergency or other event). You agree that Ring may contact you for any purpose relating to the Agreement, and that contact may be made using any method, including telephone calls, automatic telephone dialing systems, or text or email messages sent to your enabled wireless device. Communications between you (or your emergency contacts) and Ring may be recorded.

5. PROFESSIONAL MONITORING SUITABILITY

Ring reserves the right, in its sole discretion, acting reasonably, to terminate or decline to provide Professional Protection Services if we determine that your property's characteristics, location, environmental conditions, or some other factor make it unsuitable for effective camera or other monitoring.

6. ELIGIBLE LOCATIONS FOR EMERGENCY EVENT SOLUTIONS

If your Registered Address is residential, you may only use the Emergency Event Solutions at the following location types: a single-family residence or a single unit within a multi-family residence (such as an individual apartment). Unless otherwise explicitly disclosed in the technical specifications for the relevant Ring Offering, Emergency Event Solutions should not be used to satisfy requirements regarding fire alarm or other safety code regulations.

7. RING ALARM GUARD RESPONSE

Certain subscribers of Professional Protection Services may have the option of selecting Ring Alarm Guard Response for an additional fee. If you choose Ring Alarm Guard Response and a third-party security guard is dispatched to your Registered Address, you hereby authorize the security guard to access the exterior areas of the Registered Address (including, but not limited to, doors, windows, gates and all entry points) in an effort to verify the alarm. Further, the security guard’s sole responsibility is to provide alarm verification. The security guard is not an emergency responder and has no duty to provide any emergency or other assistance or aid (medical or otherwise), guard or personal protection services for you or others, otherwise confront or apprehend any intruder, or otherwise intervene in any manner.

8. RISK OF LOSS AND INSURANCE COVERAGE; LIMITATION OF LIABILITY

You should protect against any risk of loss with the appropriate insurance coverage, and you are responsible for obtaining all insurance coverage you believe is necessary.

Any dispute or claim arising from or relating to this Emergency Event Terms of Service or the Emergency Event Solutions is subject to the Ring Terms of Service.

9. STATE LICENSURE AND ADDRESS FOR RING

The following is a list of licenses maintained by Ring, along with Ring’s address in the event you need to contact Ring:

Ring Protect Inc., 12515 Cerise Ave, Hawthorne, CA 90250