Delivery & Returns
Orders above £40
Orders under £40
We usually deliver orders in 3-5 business days with DPD (parcels) and Royal Mail (envelopes).
Please note we are following guidance from public health officials as we work to fulfil your order. In some instances this may impact where, when, and how packages can be delivered.
Countries We Deliver
We only deliver to the UK (except Guernsey, Alderney, Sark, Herm, Jersey) from this site.
- If you live in Ireland or mainland Europe, you can order from our Euro site here.
- If you live in Denmark, Sweden and Finland, Norway, Iceland you can order from our Nordics site.
- For all other countries, you may purchase in our international site. Please be aware that import duties might apply as your order is sent from outside Europe. Choose "International" in the country selector at the footer of the page.
Do you offer express delivery?
We don’t offer express delivery.
What is your return policy?
You have 30 days from the date you received your device(s) to request a full refund with no questions asked.
To return your item, please contact community support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates from the UK.
Any purchase made on en-uk.ring.com between November 22 and December 31st, 2019 have an extended return window up until January 31st, 2020.
How do I contact community support?
You can call from within the UK 24/7 (local charges apply) to our support number 01727263045.
Can I add or remove items from an existing order?
You cannot remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.
Can I cancel my order / change a delivery address?
Call community support within 50 minutes of placing your order to cancel it or change the delivery address. After 50 minutes, cancellations are no longer possible as your order will already have been sent to our fulfilment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.
What happens if I'm not at home when the delivery arrives?
If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.
I have problems installing my item / my item is defective
We're sure you're going to love your new Ring device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance. We love hearing from you and making sure that everything works as it should.
Call us for setup assistance and start enjoying the comfort and security of owning a Ring device. And don’t forget, you can always visit our website to browse lots of resources and our YouTube page for guided videos.
Will I be charged now or when my items are dispatched?
You will be charged as soon you place your order.
Could you send me more information about payment security?
All payment information is processed by a 3rd party company: Stripe (https://stripe.com). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.
What payment methods do you accept?
For purchases in our site we accept Debit and Credit Cards (Visa, Mastercard, American Express, Jcb, Diners Club, Discover, Apple Pay) & Paypal.
For Protect Plan subscriptions we only accept Visa & Mastercard credit and debit cards.
Will I receive an invoice for my purchase?
Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you. You can contact us by phone at the numbers above.
Please visit our website and Youtube for more information and resources on setting up and using your Ring devices.
Click here for the product manuals: www.ring.com/manuals
Click here for help: www.ring.com/help
Visit our YouTube page: www.youtube.com/ring