Orders above £40
Orders under £40
We usually deliver orders in 3-5 business days with DPD (parcels) and Royal Mail (envelopes).
We only deliver to the UK (except Guernsey, Alderney, Sark, Herm, Jersey) from this site.
We don’t offer express delivery.
You have 30 days from the date you received your device(s) to request a full refund with no questions asked.
To return your item, please contact community support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates from the UK.
Any purchase made on en-uk.ring.com between November 22 and December 31st, 2019 have an extended return window up until January 31st, 2020.
You can call from within the UK 24/7 (local charges apply) to our support number 01727263045.
You cannot remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.
Call community support within 50 minutes of placing your order to cancel it or change the delivery address. After 50 minutes, cancellations are no longer possible as your order will already have been sent to our fulfilment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.
If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.
We're sure you're going to love your new Ring device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance. We love hearing from you and making sure that everything works as it should.
Call us for setup assistance and start enjoying the comfort and security of owning a Ring device. And don’t forget, you can always visit our website to browse lots of resources and our YouTube page for guided videos.
You will be charged as soon you place your order.
All payment information is processed by a 3rd party company: Stripe (https://stripe.com). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.
For purchases in our site we accept Debit and Credit Cards (Visa, Mastercard, American Express, Jcb, Diners Club, Discover, Apple Pay) & Paypal.
For Protect Plan subscriptions we only accept Visa & Mastercard credit and debit cards.
Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you. You can contact us by phone at the numbers above or by email at firstname.lastname@example.org
Please visit our website and Youtube for more information and resources on setting up and using your Ring devices.
Click here for the product manuals: www.ring.com/manuals
Click here for help: www.ring.com/help
Visit our YouTube page: www.youtube.com/ring