Ring Terms of Service - NEW
Effective Date: November 6, 2025
See current version of the Ring Terms of Service here
This is an agreement between you and Ring LLC (together with its affiliates, collectively “Ring,” “we,” “us,” or “our”). These Ring Terms of Service (“Terms”), and any terms incorporated in these Terms or made available through any Ring Offering (collectively, the “Agreement”), govern the use of and access to Ring Offerings and Non-Ring Offerings (collectively, “Offerings”). “Ring Offerings” are all Ring-manufactured or Ring-branded: (1) services, features, software, websites, and applications (“Services”); and (2) hardware products (“Products”). “Non-Ring Offerings” are services, features, software, websites, applications, products, and content that are not manufactured by Ring or Ring-branded that you may be allowed to access or acquire through a Ring Offering.
1. GENERAL
The term “you” means any person or entity who either purchases, accesses, or uses an Offering, including by creating an account associated with an Offering.
You must be at least 13 years old to use the Ring Offerings. If you are between the ages of 13 and 18, you may use the Ring Offerings only with consent of a parent or guardian who agrees to this Agreement on your behalf.
By using or accessing any Offering, you agree to be bound to this Agreement on behalf of yourself, all members of your household, and all other people and entities that use your Products or access any Offering through your account (collectively, “Covered Parties”). You are responsible for any use of the Offerings by Covered Parties.
If you’re agreeing to this Agreement on behalf of an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity.
2. RING OFFERINGS
a. Account
You may need a Ring account to use the Ring Offerings, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Ring reserves the right to the extent allowed by applicable law to refuse service, terminate accounts, terminate or suspend your rights to use or access the Services or your account, remove or edit content, or cancel or refuse to accept orders. For example, we may terminate your access to the Services if you breach this Agreement or applicable laws. If we do this, we will provide you with advance notice, except when: (a) you seriously fail to comply with applicable laws; (b) when we are unable to provide advance notice for legal reasons; or (c) when providing advance notice could expose Ring to liability, harm other customers or users, or compromise the Services. In any event, we will inform you in writing of the termination or restriction of your access and use of the Services. You may not use any Ring Offerings if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using the Ring Offerings. You must comply with all U.S. or other export and re-export restrictions that may apply to the Ring Offerings.
b. Content, Your Responsibilities, and System Requirements
Certain Ring Offerings allow you to store, access, retrieve, and manage videos, audio, images, text, and other information or content captured by Products or provided to us in connection with Ring Offerings (including content you post, submit, and/or share with other parties, for instance, through the Ring App, or via a share link) (collectively, “Content”). You authorize and direct us to store, process, reproduce, and use your Content in connection with our operation and provision of the Ring Offerings.
You must use the Ring Offerings in accordance with this Agreement and any reasonable instructions or specifications we provide you, and only for the intended purpose. You are responsible for how your Ring Offerings are set-up, configured, and used (for misused). For instance, you are responsible for how your cameras and other Products are positioned, what your Products record, what Content your Ring Offerings store, whether audio recording is turned on, what features are enabled, and what zones are being monitored and recorded. You must ensure that Ring Offerings are only used in a manner that complies with applicable laws and regulations, including: (i) any required consent and notice to third parties relating to recording or sharing of Content or use of facial recognition or other types of detection features; and (ii) laws relating to recording or sharing of Content that includes public spaces or private areas beyond the boundary of your property.
The Ring Offerings will not be accessible or fully functional without: (1) Wi-Fi internet access that has reliable bandwidth and connectivity and is always on; (2) an enabled and supported mobile device; and (3) other required system elements that may be specified by Ring or communicated to you (including in applicable product specifications or documentation). It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured to work with the Ring Offerings and that Ring Offerings are fully functioning and properly maintained. If you alter any hardware, software, or other element of Ring Offerings, it may prevent the proper operation of Ring Offerings.
c. Subscription Plans
Ring offers a number of subscriptions (each, a “Subscription Plan”). For more information and terms, please see Ring Subscription Plans.
i. Promotional Trials. We sometimes offer certain customers trials or other promotional offers to Subscription Plans, which are subject to this Agreement. If you do not enter into a paid Subscription Plan before the end of your trial period (if any), any video, image, audio, and/or other Content captured by your Products associated with your Subscription Plan (“Subscription Plan Recordings”) during your promotional trial will no longer be accessible to you.
ii. Paid Monthly and Annual Subscriptions. At any time, you may enroll in any available monthly or annual paid Subscription Plans, which will continue until you or we cancel your subscription. From time to time, we may offer different subscription terms, and the fees for such subscriptions may vary. Subscription fees may be subject to tax and, subject to your statutory rights (see below), are non-refundable. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your Subscription Plan will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable subscription fees and any taxes, using any payment method we have on record for you.
Subscription fees are billed or charged on the first day of the applicable subscription period. If any payment is not received or is returned unpaid, or if any credit card or similar transaction is rejected or denied, Ring reserves the right to cancel your Subscription Plan unless you provide us with a new payment method within a reasonable time. If you provide us with a new payment method and are successfully charged before your Subscription Plan is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge.
iii. Cancellation of Subscription Plans. If you purchased your Subscription Plan on ring.com, please see Upgrading, Changing, or Canceling your Subscription Plan for more information about canceling your Subscription Plan. After your cancellation, you will continue to enjoy access to the Subscription Plan and your Subscription Plan Recordings until your subscription period ends. Unless we are required to do so under statutory law, you will not receive a refund of any subscription fees already paid. After your subscription period ends, your Subscription Plan Recordings will no longer be accessible to you.
d. Sharing Content
Ring Offerings may also allow you to post, submit, and/or share (“Share”) Content to or with Ring and/or with other parties.
You may Share Content, so long as it is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property or other rights (including publicity and privacy rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the Content. Ring has the right, but not the obligation, to monitor and edit or remove any Content. You represent and warrant that you own or otherwise control all of the rights to the Content that you Share; that such Content is accurate; and such Content does not violate this Agreement. Ring takes no responsibility and assumes no liability for any Content Shared by you or any third-party. If you see Content that you believe violates this Agreement, please flag it in the mobile application or report it to us by emailing abuse@ring.com. You agree you will indemnify us for all claims resulting from your use of Ring Offerings in violation of this Agreement.
If you Share Content through Ring Offerings, including through the Ring App or via a share link, you grant Ring an unlimited, nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, store, delete, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such Content throughout the world for any purpose in any media.. You grant Ring and sublicensees the right to use the name that you submit in connection with such Content.
e. Access And Use
Subject to your compliance with this Agreement, Ring grants you a limited, non-transferable, non-exclusive right to access and make personal and non-commercial use of the Ring Offerings. If you are a business that purchased a Ring Offering for business purposes (such as using Ring Offerings on your business premises or enabling tenants to use the Ring Offerings), Ring grants you a limited, non-transferable, non-exclusive right to access and make internal, lawful business use of that Ring Offering; however, this license does not include any right to resell the Ring Offerings, or otherwise make the Ring Offerings available for third parties.
f. Privacy
Please see Ring’s Privacy Notice for information regarding the collection and use of personal information collected through the Ring Offerings.
We also use third-party web and app analytics services on our websites and mobile apps. Some of these services use automated technologies to collect and analyze information, including personal information (such as email, device identifier, and IP addresses) to understand how you use our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see our Cookie Policy.
To make a selection regarding web and app analytics cookies placed by third parties and personalized advertising by third parties, please visit the Control Center and/or Cookie Settings Manager to set your preferences.
g. Ring Artificial Intelligence and Machine Learning Services
Ring may make available Ring Offerings that utilize artificial intelligence, computer vision, machine learning, or similar technologies (“AI Technologies”), such as (1) community-based event detection; and (2) Smart Video Search and Smart Video Descriptions. You direct Ring to use AI Technologies to provide such Ring Offerings to you. We do not guarantee AI Technologies’ functionality or that the content it generates is accurate, reliable, always available, or complete. You should always verify the accuracy of any outputs from AI Technologies prior to relying on them.
h. Software
You may use the software (including updates) incorporated in any Ring Offering (the “Software”) solely for purposes of enabling you to use the Ring Offerings and as permitted by this Agreement. By using any Ring Offering, you consent to the automatic installation of updates to the Software at any time and without notice to you. You may not incorporate any portion of the Software into other programs or compile any portion of it in combination with other programs or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Software in whole or in part. Software used in any Ring Offering is the property of Ring or its suppliers or licensors and is protected by U.S. and international copyright laws. When you use the Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider, and such usage is subject to the third parties’ fees, terms, and policies.
You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Software, whether in whole or in part. If you are a U.S. government end user, we are licensing the Software to you as a “Commercial Product” as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the Software are the same as the rights we grant to all others under this Agreement. In the event of any conflict between this Agreement and any other Ring or third-party terms applicable to any portion of the Software, such as open-source license terms, such other terms will control as to that portion of the Software and to the extent of the conflict.
3. CHANGES TO AGREEMENT OR OFFERINGS
We reserve the right to suspend, discontinue, or make changes to the Offerings (including to their description, pricing, and availability), this site, our policies, and this Agreement for legal, regulatory, security or operational reasons, including to reflect a change in the Offerings at any time. If we make a materially adverse change to the Offerings, we will inform you in writing in advance before the changes are effective.
You are subject to the Terms in force and published on Ring.com at the time that you use any Offering. Your continued use of any Offering after the effective date of any such change constitutes your acknowledgement and acceptance of the change. If you do not wish to accept a change to the Offerings, you may cancel at any time before the change takes effect in accordance with your cancellation rights set out below in (Cancellation of Subscription Plans section.
CHANGES TO FEES
We may also change the fees for our Services from time to time by notifying you of the change and the effective date before it takes effect. If you do not wish to accept such changes to the fees for the Services, you may cancel before the change takes effect in accordance with your cancellation rights set out in the Cancellation of Subscription Plans section. Your continued use of any Service after the effective date of any such fee change, constitutes your acknowledgement and acceptance of the fee change.
4. TRADEMARKS AND COPYRIGHTS
All content included in or made available through any Ring Offering, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (including any compilations thereof), is the property of Ring or its content suppliers and protected by U.S. and international copyright laws. All graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Ring Offering are trademarks or trade dress of Ring in the U.S. and other countries and may not be used in connection with any product or service that is not Ring’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ring. All trademarks or trade dress not owned by Ring that appear in any Ring Offering are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ring.
All rights not expressly granted to you in this Agreement are reserved and retained by Ring or its licensors, suppliers, publishers, rightsholders, or other content providers.
We respect others’ intellectual property rights, and we reserve the right to delete or disable Content alleged to be infringing, and to terminate the accounts of alleged infringers. To review the complete Copyright Dispute Policy and learn how to report potentially infringing content, click here.
5. CONSENT TO ELECTRONIC CONTACT; USER COMMUNICATIONS
When you use any Ring Offering, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
6. NO GUARANTEES; NO LIFE AND SAFETY OR CRITICAL USES
We do not guarantee that the Ring Offerings, including any notifications or alerts, are accurate, reliable, always available, timely, or complete. The Ring Offerings are provided for informational purposes only. Except for Professional Monitoring Solutions (as defined below), Ring Offerings are not monitored security services or emergency notification services. Unless you have separately purchased Professional Monitoring Solutions that include emergency notification services, you understand that Ring will neither monitor emergency notifications nor attempt to dispatch emergency authorities to your home.
7. RETURN AND REFUNDS
a. Right of Withdrawal up to 14 Days
i. Statutory Right. You can withdraw from your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium.
You must inform us of your decision to cancel your order and you may do so by contacting us or using the withdrawal form set out in the Appendix below. We will communicate to you an acknowledgement of receipt by e-mail. To meet the withdrawal right deadline, it is sufficient for you to send your communication before the 14 days’ withdrawal period has expired. For any questions, please contact our Customer Support.
ii. Effects of Withdrawal. We refund all payments received from you for purchased order, including delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. Refunds will be processed using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such refund. We may withhold such refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Note that you must send back the goods no later than 14 days from the day on which you communicate your withdrawal or you will have to bear the direct cost of returning these goods. If you don’t, you may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
b. Return Policy and Refunds
Ring does not take title to returned physical Offerings until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Ring does not take title to the refunded item. For more information about our returns and refunds, please see the Return Policy.
c. Order Limits / End-User Customers Only
Ring reserves the right to refuse or cancel any order and limit order quantity. Ring may also require additional qualifying information prior to accepting or processing any order.
8. OTHER TERMS
i. Professional Monitoring Solutions. The Professional Monitoring Terms and Conditions apply if you use a Professional Monitoring Solution (as such term is defined therein).
ii. Data Processing Addendum. The GDPR Data Processing Addendum applies if you are a business customer using the Ring Offerings.
iii. Internet Service. Certain Subscription Plans include Services that enable Products to provide internet access. The Internet Access Additional Terms apply if you purchase or access any Services that provide internet access.
iv. Non-Ring Offerings. When you use a Non-Ring Offering, you may be subject to separate terms, policies, and fees from the party providing that Non-Ring Offering. Ring is not responsible for examining or evaluating Non-Ring Offerings, does not warrant Non-Ring Offerings, and does not guarantee Non-Ring Offerings are or will remain compatible with Ring Offerings. In connection with certain Non-Ring Offerings, we may provide links to websites or apps operated by other parties. If you purchase any of the products or services offered by those parties, you are purchasing directly from those parties, not from Ring, and Ring has no responsibility for those purchases.
9. NO REPRESENTATIONS OR WARRANTIES
THE OFFERINGS AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE RING OFFERINGS ARE PROVIDED BY RING ON AN “AS IS” AND “AS AVAILABLE” BASIS. RING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE OFFERINGS, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE OFFERINGS. YOU AGREE THAT YOUR USE OF THE OFFERINGS IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, RING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RING DOES NOT WARRANT THAT THE OFFERINGS, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE RING OFFERINGS, OR ELECTRONIC COMMUNICATIONS SENT FROM RING, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
FOR UK CONSUMERS: The paragraph above shall not apply to UK customers. As a UK customer, you may have certain rights which are implied by, and cannot be excluded under, UK consumer laws. You may be entitled to a replacement or refund if an Offering is not of satisfactory quality, is not fit for purposes, or the delivered Product is not as described. You may also be entitled to receive the Services in accordance with specification or a right to price reduction if any Services have not been provided with reasonable care and skill. You may also have a right for compensation for any reasonably foreseeable loss or damage. Nothing in this Agreement is intended to affect any rights that Ring is unable to exclude or limit by law. If you are using Offerings for business purposes, then you agree that the provisions of the Consumer Rights Act 2015 do not apply to your use of the Offerings.
10. LIMITATION OF LIABILITY
Ring will not be responsible for: (a) any losses that were not caused by any breach on our part; (b) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill, or wasted expenditure); or (c) any indirect or consequential losses that were not foreseeable to both you and us at the time you began using the Products or Services.
Ring will also not be responsible for any delay or failure to comply with our obligations hereunder if the delay or failure is attributable to circumstances beyond our reasonable control. This provision does not affect your right to receive the relevant Product or Service within a reasonable time, or to receive a refund if we are unable to provide such Product or Service to you within a reasonable time for any reason beyond our reasonable control.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.
To the extent the liability of Ring is excluded or limited, such exclusion or limitation also applies to the employees, legal representatives or vicarious agents of Ring.
11. FORCE MAJEURE
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, RING IS NOT RESPONSIBLE FOR ANY CONSEQUENCES, DAMAGES, LOSSES, OR IMPACTS (INCLUDING INTERRUPTIONS OR DELAYS TO ANY OFFERING) THAT ARE CAUSED BY FORCE MAJEURE OR OTHER EVENTS OUTSIDE OF RING’S ABSOLUTE CONTROL, INCLUDING THE FOLLOWING: ANY WAR WHETHER DECLARED OR UNDECLARED, FIRE, FLOOD, EXTREME WEATHER, ACCIDENT, EXPLOSION, ACT OF TERRORISM, GOVERNMENTAL ORDERS, REGULATIONS, RESTRICTIONS OR PRIORITIES, STRIKE, LOCKOUT OR OTHER LABOR TROUBLES OR DISRUPTIONS, CYBER ATTACKS, CIVIL DISORDER, NATURAL DISASTERS, PUBLIC HEALTH EMERGENCY OR EPIDEMIC, DESTRUCTION OF NETWORK FACILITIES OR TRANSPORTATION INFRASTRUCTURE, OR ANY OTHER CAUSE BEYOND THE ABSOLUTE CONTROL OF RING.
12. JURISDICTION AND CHOICE OF LAW; DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Washington and the United States of America, without giving effect to any principles of conflicts of law. If you are a consumer residing in the EU or UK, the law of your place of residence shall apply to the extent that the mandatory law of your place of residence is more favourable than Washington State law. We both agree to submit to the non-exclusive jurisdiction of the courts of Washington, which means that you may bring a claim to enforce your consumer protection rights in connection with this Agreement in Washington or in the EU country in which you live, or in the UK if you live in the UK.
13. INDEMNIFICATION
You agree to indemnify Ring for all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses, including but not limited to reasonable attorneys’ fees and costs, arising directly as a result of a) your Content which is in violation of this Agreement or b) your or any Covered Party’s use of Ring Offerings in violation of this Agreement
14. SEVERABILITY AND SURVIVAL
If any part of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms of this Agreement and shall not affect the validity and enforceability of any remaining provisions.
Provisions that, by their nature, should survive termination of this Agreement shall survive termination. By way of example, all of the following will survive termination: Section 4 (TRADEMARKS AND COPYRIGHTS, Section 9 (EXCLUSION OF LIABILITY), Section 10 (LIMITATIONS OF LIABILITY), Section 12 (JURISDICTION AND CHOICE OF LAW; DISPUTE RESOLUTION), and Section 13 (INDEMNIFICATION).
15. CUSTOMER SERVICE
Requests for cancellation or refund of any Subscription Plan or other requests or questions should be directed to Ring Customer Support or via post as follows:
Ring LLC 12515 Cerise Ave, Hawthorne, CA 90250
Attn: Customer Service
APPENDIX: MODEL WITHDRAWAL FORM
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(complete and return this form only if you wish to withdraw from the contract)
— To: [here the trader’s name, geographical address and email address are to be inserted by the trader] — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) /for the provision of the following service (*), — Ordered on (*) /received on (*), — Name of consumer(s), — Address of consumer(s), — Signature of consumer(s) (only if this form is notified on paper), — Date (*) Delete as appropriate |